We are aware that purchasing design furniture and interior items for your home is a serious decision that often requires special evaluation and raises additional questions related to the finest details. That's why we are all about mutual communication and respect, any questions related to product development or delivery we will be happy to solve through communication.

However, in order to protect both you as a Buyer and us as a Seller, when purchasing products on our online platform www.grawfurniture.com, the following applies:

The seller of the items offered on the website with the domain name grawfurniture.com Ltd. "Graw Group", registration no. 44103121544, legal address: Selekcijas iela 6C - 7, Priekuļi, Priekuļu pagasts, Cēsu novads, LV-4126, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, conclude the following Contract:

1 General terms

1.1 The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the order placed in the online store.

1.2 General product description, dimensions, materials, available product customization options are described for each product individually. The Seller informs that product information may be changed without notice.

1.3 The goods found in the online store are manufactured according to each new order, the production time of the goods is 2 (two) to 8 (eight) weeks.

1.4 The Seller undertakes to inform the Buyer about the production time period and the approximate delivery time after placing the order, by contacting the Buyer using the Buyer's given contact details.

1.5 In a case that the product ordered by the Buyer is not available or it is not possible to implement the Buyer's wishes to customize the product, the Seller shall inform the Buyer of this within 1 (one) business day.

1.6 Product colors in real life may differ from those shown on the Internet due to each individual monitor settings.

1.7 Product prices are shown separately for each product. The Seller informs that the prices in the online store are variable, the price can be changed by the Seller without warning.

2 Ordering goods from the offered products in the online store

2.1 To place an order in the online store, the Buyer selects the product/s and adds them to the shopping cart. To confirm the order, the Buyer selects the Order option.

2.2 By ordering the product, the Buyer confirms that he is familiar with the product description and all information related to the specific product and published in the product description, as well as with the Seller's Distance Contract and Privacy Policy.

2.3 The Buyer is personally responsible for the correctness of the specified delivery data.

2.4 If the Buyer has any questions or doubts about ordering goods or order details, the Buyer should contact the Seller by writing an e-mail to [email protected] or by calling +371 29151559.

2.5 In order for the Buyer to make changes to an order that has already been placed, the Buyer must immediately notify the Seller of the changes by writing an e-mail to [email protected] or by calling +371 29151559.

3 Placing a personalized order

3.1 If the Buyer wants to make a personalized order (by "personalized order" in these regulations is understood an order of a product that is not found in the product catalog, or a product from the catalog with a needed customization of which is more than just changing the color according to the color samples offered), the Buyer must contact the Seller by writing a message to the e-mail [email protected] or by calling +371 29151559, and must provide the Seller with the necessary information about the Buyer's desired product.

3.2 When the Buyer has provided the Seller with all the necessary information about the personalized product, the Seller has the right to refuse the order or accept the order, depending on the Seller's ability to create the product according to the Buyer's wishes.

3.3 If the Seller accepts the personalized order, the Seller undertakes to immediately inform the Buyer about the price of the product, the development period and the delivery deadline in the Buyer's e-mail.

3.4 After receiving the product price, development period and delivery term, the Buyer is obliged to inform the Seller about the approval or rejection of the order.

4 Payment of the goods

4.1 When placing an order in the online store, the Buyer chooses the most convenient payment method: payment with PayPal, payment through an internet bank (SEB, Swedbank, Luminor, Citadele, Revolut) or payment with VISA/Mastercard payment cards, and makes the payment online.

4.2 After a successful completion of the order in the online store, the Buyer receives a confirmation e-mail about it.

4.3 In case the Buyer has placed a personalized order (see Section 3 of the Distance contract), the Seller prepares a purchase invoice and sends it to the Buyer by e-mail.

4.4 If the Buyer wants to pay for the order by bank transfer and referring to the invoice, the Buyer must inform the Seller about it by sending a message and the necessary data for creating the invoice to the e-mail [email protected]. The Seller prepares a purchase invoice and sends it to the Buyer in a reply e-mail. 

4.5 If the Buyer is a legal entity that is a VAT payer and wishes to receive an invoice for the purchase with excluded VAT, then the Buyer must notify the Seller by sending a message and his company details to [email protected]. The Seller has the right to verify the information provided by the Buyer regarding the status of the VAT payer. If the information is confirmed and true, the Seller prepares an invoice for the order with the details of the Buyer and sends it to the Buyer in the reply e-mail.

4.7 (referring to clauses 4.3, 4.4 and 4.5) The Buyer shall pay for the order by bank transfer, referring to the invoice prepared by the Seller. Commission fees (interbank commission, etc.) related to making the transfer are covered by the Buyer.

4.8 The Seller starts the production of the order only if the Seller has received the money for the order in his bank account. Accordingly, the Seller informs the Buyer about the successful conclusion of the transaction, the start of the production of the order and information about the period of the production of the order and the delivery time to the e-mail indicated by him immediately after receiving the payment and processing the order.

5 Delivery of the goods

5.1 The Seller delivers the order to the Buyer according to the delivery method chosen by the Buyer.

5.2 Delivery costs depend on the type of delivery chosen by the Buyer. The available delivery methods IN LATVIA AND THE BALTIC COUNTRIES TERRITORY are:

• FREE OF CHARGE - upon prior agreement, the Buyer comes to receive the product at the Seller's production facility, which is located at the address: Lodes iela 2, Liepa, Liepas parish, Cēsu prov., LV-4128;
  
• FEES – through delivery parcel services;
• FEES - via courier service. Delivery costs are calculated based on the delivery address specified by the Buyer, the physical volume of the order and the courier service price.

5.3 Delivery costs WORLDWIDE are calculated based on the delivery address specified by the Buyer, the physical volume of the order and the courier service price.

5.4 The delivery costs are indicated when the Buyer chooses the delivery method during the ordering process, before making the payment.

5.5 In cases where the Buyer wishes to receive the order using a different delivery method, the Buyer must coordinate this with the Seller by sending a message to e-mail [email protected].

5.6 The Seller is not responsible for the delay in the delivery of the goods, which is related to the delay of the delivery service provider chosen by the Buyer.

6 Right of withdrawal

6.1 The Buyer has the right to refuse the ordered product or exchange it within 14 days from the moment of receiving the order, in cases where:

• the product has not been adapted to the Buyer's needs;
• the item has not been damaged or tampered with after receiving it;
• the item is not a sale or discounted item.

6.2 To refuse the ordered product, the Buyer applies for refusal by writing a message to the e-mail [email protected].

6.3 The Buyer sends the goods to the Seller to the address of the Seller's production facility (Lodes iela 2, Liepa, Liepas parish, Cēsu prov., LV-4128) within 30 days from the moment of receiving the order.

6.4 The costs associated with the return of goods due to the Buyer's refusal shall be borne by the Buyer.

6.5 The Seller returns the money to the Buyer's bank account within 14 days from the moment of receiving the returned goods. Refunds are made using the same means of payment that the Buyer used when making the transaction for the purchase.

6.6 In the event that the delivered goods are found to be defective, the Seller shall cover all costs related to the exchange or return of the goods.

7 Privacy

7.1 The Seller takes responsibility that Buyer's private information (name, surname, delivery address, etc. data specified when making a purchase in the online store) will not be transferred to third parties, except in cases where it is not requested by law enforcement authorities.

7.2 The Seller may request the following personal data from the Buyer for order processing, legally correct accounting and product delivery: name, address, phone number and e-mail.

7.3 The data provided by the Buyer is stored on the platform of the website developer, on the Seller's computer and at the e-mail address [email protected]. Data is protected and only accessible with a secure password. The term of storage of the Buyer's data is 5 years.

7.4 The Buyer has the right to access his data, request data deletion, correct his data, request termination of data processing, the right to object to data processing, the right to withdraw consent.

7.5 The Buyer is obliged to familiarize himself with Seller's Privacy Policy, which describes in detail the processing and use of personal data obtained from the Buyer.